Information Technology Services (ITS)
A&T Systems provides operations and maintenance support for information technology environments under IMCS IV, including government networks, systems, hardware, software, applications, communications platforms, and supporting infrastructure.
Services support both classified and unclassified environments, including NIPRNET- and SIPRNET-connected systems where authorized and required by individual task orders. A&T supports legacy, current, and emerging technologies throughout their lifecycle, with an emphasis on reliable local installation support, operational continuity, service management, cybersecurity, and technology modernization.
IT Operations & Maintenance
A&T provides technical personnel to operate, administer, maintain, troubleshoot, and support government IT systems and infrastructure at supported installations.
Infrastructure Operations
- Network administration
- System administration
- Hardware installation and maintenance
- Software installation and maintenance
- Configuration and change support
- Technology refresh
Application & Service Support
- Application and tool support
- Email administration
- User and customer support
- Cloud service support
- Operational documentation
- Lifecycle support
Network Administration & Engineering
A&T supports network environments requiring day-to-day administration, troubleshooting, maintenance, engineering, configuration management, and operational support.
- Network administration
- Network maintenance
- Network engineering
- Configuration management
- Performance and availability support
- Troubleshooting and fault isolation
- Hardware installation and replacement
- Network modernization and technology refresh
Systems Administration
A&T provides systems-administration support for government IT environments that may include agency-specific, commercially available, legacy, current, and emerging platforms.
- Server and operating-system administration
- Hardware and software support
- System configuration
- Patch and maintenance activities
- User and access support
- System troubleshooting
- Application support
- Operational documentation
Help Desk & Customer Support
A&T provides customer-facing technical support for users and supported IT environments, including service requests, incident resolution, troubleshooting, escalation, and restoration of service.
User Support
- Service-request support
- Incident troubleshooting
- Hardware and software assistance
- User-access support
- Application support
- Technical guidance
Service Management
- Incident management
- Problem management
- Change support
- Request fulfillment
- Escalation coordination
- Service restoration
VoIP & VoSIP Communications
A&T supports Voice over Internet Protocol (VoIP) and Voice over Secure Internet Protocol (VoSIP) systems as part of integrated IT and communications environments.
- VoIP system support
- VoSIP system support
- Voice-network integration
- Communications-system administration
- Troubleshooting and maintenance
- Technology refresh and modernization
Cybersecurity Support
Cybersecurity is integrated into the operation and maintenance of government IT environments. A&T supports cybersecurity activities associated with system administration, network operations, access controls, configuration management, monitoring, vulnerability remediation, and operational compliance requirements.
- Secure configuration support
- Access-control administration
- Patch and vulnerability remediation support
- Security monitoring support
- Configuration and change control
- Cybersecurity documentation
- Incident support and escalation
- Support for applicable government security requirements
Classified & Unclassified Environments
A&T supports IT environments that may include both classified and unclassified systems, including NIPRNET- and SIPRNET-connected infrastructure where required and authorized by the applicable task order.
Technical support is performed in accordance with customer security requirements, personnel-access requirements, system authorization boundaries, installation procedures, and applicable operational controls.
ITIL-Aligned Service Delivery
A&T supports IT service-management practices aligned with customer requirements and applicable ITIL-based processes. This approach emphasizes structured incident, problem, change, request, configuration, and service-support activities.
- Incident management
- Problem management
- Change management
- Service-request management
- Configuration management
- Operational documentation
- Performance reporting
- Continual service improvement
Local Installation Support
IMCS IV Information Technology Services are focused on support at individual Army installations rather than enterprise-level service delivery. A&T provides installation-level technical resources to support local systems, networks, users, infrastructure, and mission requirements identified through task orders.
Lifecycle Support & Modernization
A&T supports systems across multiple lifecycle stages, including legacy platforms, currently deployed technologies, and new systems introduced through modernization and technology-refresh initiatives.
These capabilities complement A&T’s broader Information Management Communications Services and Telecom Solutions capabilities.