Administrative Telephone Services (ATS)
A&T Systems provides infrastructure operations and maintenance support for administrative telephone services under IMCS IV, including telephony systems, unified communications, inside-plant and outside-plant infrastructure, premise cabling, customer support, and associated communications equipment.
Services support the operation, maintenance, repair, modernization, and lifecycle management of communications infrastructure in active Army environments where availability, safety, documentation, configuration control, and timely restoration of service are essential.
Unified Capabilities & Communications
A&T supports standards-based unified communications environments that integrate multiple communications and collaboration methods across voice and related enterprise communications infrastructure.
- Unified communications support
- Telephony-system operations and maintenance
- Voice communications infrastructure
- Voice-mail and ancillary communications systems
- System administration and operational support
- Technology refresh and modernization
Outside-Plant Infrastructure
A&T supports installation, de-installation, maintenance, repair, testing, and lifecycle management of outside-plant communications infrastructure, including aerial, underground, and buried cable systems.
Cable Infrastructure
- Fiber-optic cable
- Copper communications cable
- Coaxial cable
- Aerial cable infrastructure
- Underground and buried cable
- Splicing and termination support
OSP Supporting Infrastructure
- Telephone poles
- Manholes and handholes
- Outside terminals
- Pedestals and splice points
- Bonding and grounding
- Testing and maintenance
Outside-plant activities can require specialized field equipment and resources for installation, excavation, access, maintenance, and restoration of communications infrastructure.
Inside-Plant Operations & Maintenance
A&T provides technically qualified personnel to perform operations and maintenance of inside-plant communications systems and associated infrastructure.
- Telephone switching equipment
- Voice-mail systems
- Telephone Management System support
- Dial Central Office equipment
- Ancillary communications equipment
- Premise cabling and wiring
- Administrative and operational support
- Preventive and corrective maintenance
Telephone Support Operations
A&T supports the administrative and operational functions required to maintain effective telephone and communications services across supported installations.
- Telephone service administration
- Service-request coordination
- User and directory information support
- Communications-system documentation
- Equipment and service records
- Moves, adds, and changes
- Operational coordination
Customer Service & Technical Support
A&T provides technically qualified personnel to respond to communications service requests, identify infrastructure problems, isolate faults, perform repairs, and restore service in accordance with installation requirements and assigned task orders.
Service Support
- Service-request response
- Technical troubleshooting
- Fault isolation
- Repair and restoration
- Installation support
- Customer coordination
Operational Discipline
- Testing and verification
- Configuration control
- Accurate labeling and documentation
- Safety and technical standards
- Maintenance records
- Transition back to operations
Operations, Maintenance & Modernization
Administrative Telephone Services are managed as part of the broader communications lifecycle. A&T supports existing systems while helping customers maintain operational continuity, address technology obsolescence, execute technology refresh activities, and transition communications infrastructure as mission requirements evolve.
These services complement A&T’s broader Information Management Communications Services and Telecom Solutions capabilities.