An Integrated Management System for Consistent, Secure Service Delivery
A&T Systems, Inc. uses an Integrated Management System (IMS) to bring together the policies, processes, responsibilities, controls, performance measures, and continual-improvement practices used to manage our business and deliver services to customers.
Our IMS provides a common management framework across quality, information security, IT service management, cybersecurity, privacy and data protection, risk management, business continuity, supplier management, asset and configuration management, program delivery, and supporting corporate operations. This integrated approach helps establish consistent expectations, clear accountability, controlled processes, measurable performance, and continual improvement across the organization.
Integrated Management Framework
A&T’s IMS aligns management practices across multiple operational and compliance disciplines so that customer requirements, contractual obligations, security objectives, service commitments, regulatory requirements, and internal controls are addressed through coordinated processes rather than separate management structures.
Quality Management
Establishes controlled processes, defined responsibilities, performance objectives, corrective actions, management review, and continual-improvement practices supporting consistent service delivery and customer satisfaction.
Information Security
Integrates information-security governance, risk management, access control, security monitoring, vulnerability management, incident response, data protection, and supporting controls designed to protect information and technology resources.
IT Service Management
Supports disciplined planning, transition, operation, monitoring, support, measurement, and continual improvement of IT services while aligning service delivery with customer, contractual, and business requirements.
Cybersecurity & Risk Management
Applies risk-based practices to identify, assess, manage, monitor, and respond to cybersecurity, technology, operational, and business risks while supporting applicable customer and regulatory security requirements.
Privacy & Data Protection
Supports appropriate collection, use, access, retention, protection, and handling of information through privacy governance, data-management practices, access controls, confidentiality requirements, and defined responsibilities.
Business Continuity & Resilience
Supports preparedness, continuity planning, backup and recovery capabilities, operational resilience, contingency procedures, and coordinated response to events that could affect business operations or customer service delivery.
Supplier, Asset & Change Management
Coordinates supplier and third-party oversight with asset, configuration, change, patch, and vulnerability-management practices to help maintain controlled technology environments and reduce operational and security risk.
Performance & Continual Improvement
Uses performance measures, monitoring, internal assessment, management review, corrective action, lessons learned, and improvement activities to strengthen processes, controls, and service outcomes over time.
How the IMS Supports Customer Delivery
- Governance and Accountability: Defined responsibilities, management oversight, policies, procedures, and decision-making structures support consistent execution.
- Risk-Based Planning: Operational, cybersecurity, privacy, service, supplier, and business risks are considered as part of planning and ongoing management activities.
- Controlled Processes: Documented procedures, configuration controls, change management, and supporting controls help promote repeatable and consistent service delivery.
- Access and Information Protection: Access controls, information-handling requirements, security monitoring, and data-protection practices support confidentiality, integrity, and appropriate use of information.
- Asset and Vulnerability Management: Technology assets, configurations, updates, vulnerabilities, and remediation activities are managed through defined operational and security processes.
- Supplier and Third-Party Oversight: External providers and supporting services are managed through appropriate due diligence, contractual requirements, performance oversight, and risk-management practices.
- Performance Management: Objectives, service measures, operational metrics, security indicators, and management reviews provide visibility into performance and improvement opportunities.
- Business Continuity and Resilience: Planning, backup, recovery, contingency, and response practices support continuity of critical business and customer-facing operations.
- Customer Focus: Customer requirements, contractual commitments, service expectations, security obligations, and feedback are incorporated into management and delivery processes.
- Corrective Action and Improvement: Issues, findings, incidents, lessons learned, audit results, and performance trends are evaluated to support remediation and continual improvement.
Aligned with A&T’s Certification & Compliance Framework
A&T’s Integrated Management System supports management practices associated with ISO 9001:2015 Quality Management, ISO/IEC 27001:2022 Information Security Management, and ISO/IEC 20000-1:2018 IT Service Management. The IMS also incorporates governance practices supporting privacy and data protection, cybersecurity, risk management, business continuity, supplier management, change and configuration management, asset and vulnerability management, monitoring, incident response, and continual improvement.
A&T’s broader assurance and compliance environment includes SOC 2 Type 2, CMMI Services Maturity Level 3, and CMMC Level 2 for the applicable assessed environment. These programs complement the IMS by providing independent assessment, appraisal, or attestation of controls and operating practices within their respective scopes.
By integrating these disciplines into a common management framework, A&T maintains consistent governance, secure operations, reliable service delivery, accountability, resilience, and continual improvement while supporting evolving customer, contractual, regulatory, privacy, and cybersecurity requirements.