Integrated Management System

An Integrated Management System That Communicates Critical Information

Our proven Integrated Management System (IMS), which we have refined over the past 10 years, has two distinct elements. The back-office element on the right ensures smooth electronic conduct of task order and program work. The customer-facing element on the left shows the relation between the back office and our clients, with a SharePoint (SP) portal as the crucial electronic link. It also conveys our understanding that our IMS must provide transparency and collaboration opportunities.

An Integrated Management System That Communicates Critical Information

Service Level Agreement Subsystem

To track, manage, and enhance performance

Network Operations Control Center (NOCC)

We own/operate our a cutting-edge 24/7 NOCC

Trouble Ticketing

Remedy- & MS Dynamics-based Help Desk System to log, track, and resolve issues

MS Project

We use MS Project to manage detail on individual task orders and to coordinate resources and schedules across multiple task orders in client programs

Materials Management System (MMS)

Allows us to track and manage materials

Inventory Logistics System (ILS)

Lets us manage, track, and deploy inventory

Deltek

Government-certified Enterprise Resource Management system provides comprehensive program management support with Earned Value Management capabilities

Element	Category	Details
WHO has access to SP system	Client A&T team (prime and subcontractors) IPT members	Contracting Officers, Contracting Officer’s Technical Representatives, task order leads, researchers, technologists, and other stakeholders Senior executives, back-office staff, project managers, and staff for a specific project Involving tasks that transcend one program (if needed and appropriate)
WHAT is available	Financial detail Technical Marketing Resumes Task order response site	Invoices/payments—1) labor and 2) services/parts we order for NIH Reports and templates, design documents, task orders, master task lists, project status data, IPT communiqués, meeting notes, communications research results, and shared products—e.g., event materials, tutorials, training curricula/resources, databases, podcasts, webinars, online videos, DVDs Leads database on past, current, and developing opportunities Ranging from executives to subject experts and task personnel Write responsive task order proposals: announce new opportunities and vehicle for partners to respond
Security	Applied per task reqts	Customized detail for appropriate access