Multi-Cloud Management Solution

Click to download v2Platform Management Challenges: As more clients deploy multiple clouds, it becomes increasingly difficult to manage complex cloud environments that require self-service acquisition, consolidated invoicing, performance and security monitoring, configuration and security compliance, single-pane-of-glass ease of use, transparency, and a global view for authorized users.

Solution: Acquire, configure, and implement the leading platform management system—ServiceNow (SN)—that offers these seven key modules: 1) IT Business Management; 2) IT Operations Management; 3) IT Service Management; 4) Security Applications; 5) Software Asset Management; 6) Governance, Risk, Multi-Cloud Key Attributesand Compliance (GRC) Suite Applications; and 7) Customer Service Management

ServiceNow Platform

A&T Role: A&T is a ServiceNow MSP that can sell SN licenses and implement, configure, and provide O&M support. We can also totally manage services in a PaaS environment that will reduce the cost of operation.

Service Now Role-Based Functionality

The figure below indicates SN capabilities from a role-based perspective.

ServiceNow role based functionality











Event Management

SN radically simplifies identifying/resolving cloud infrastructure issues and provides comprehensive event management for public and private clouds:

  • Includes out-of-the-box integration with Amazon CloudWatch, delivering real-time visibility of Amazon cloud resources and managed services
  • Integrates with other industry-leading IT infrastructure monitoring tools and collects events directly from SNMP-enabled devices
  • Extends event management above the cloud resource layer, providing a complete solution for entire business services/apps
  • Can configure these monitoring systems using Orchestration


Event Management has a powerful event filtering engine that deduplicates, normalizes, and correlates events, turning large volumes of raw event data into a small number of precise, actionable alerts:

  • Alerts appear on configurable dashboards with a consolidated view of all service-affecting events—e.g., active alerts, affected business services, and associated incidents
  • Can carry out automated remediation when service-affecting events occur, including opening incidents, retrieving knowledge-base articles, and re-configuring infrastructure


ServiceNow also makes it easy to visualize events in the context of affected business services:

  • Maps each event to its corresponding configuration item in the ServiceNow CMDB—e.g., an individual cloud resource or software component
  • Displays CIs/relationships that make up the business service on an intuitive business service map, overlaying associated event, problem, and incident data—so it is easy to see an issue’s impact on individual service components and how it propagates from component to component

Governance, Risk, and Compliance Suite Applications

  • Policy/Compliance Management: Provides 1) centralized process to create/manage policies, standards, and internal control processes that SN crossmaps to external regulations and best practices and 2) structured workflows to identify, assess, and monitor control activities
  • Audit Management: Automates work streams of internal audit teams; it enables internal audit teams to optimize their resources and productivity, and eliminate recurring audit findings by using risk data to scope, plan, and prioritize audit engagements
  • Risk Management: Identifies, assesses, responds to, and continuously monitors; used to define qualitative and quantitative measures of risk, enable fine-grained business impact analysis, and continuously monitor critical controls, and detect emerging risks
  • Vendor Risk Management: Centralizes processes to manage vendor portfolio and complete the vendor assessment/remediation lifecycle